123apps Privacy Policy — Malaysian User Data Protection

1. Information We Collect

When you register and use the 123apps platform, we collect various types of information to keep the platform running smoothly and to deliver the best experience for you. The information we collect falls into the following categories:

Account Information

Full name, username, and password (stored in encrypted form).
Registered email address and mobile phone number.
Date of birth and identification details for age verification purposes (KYC).
Identity documents such as a Malaysian IC or passport, if requested during the verification process.

Device & Browser Information

Device type, operating system, and browser version in use.
IP address and approximate location data (country/region) for security purposes.
The time and duration of your login sessions.

Payment Information

Bank account details used for deposits and withdrawals in Malaysian Ringgit (MYR).
Transaction records including deposits, withdrawals, and betting history.
Digital wallet account number where applicable (e.g. TNG).

Usage Data

Records of your in-platform gaming and betting activity.
Game preferences and frequently accessed categories.
Feedback or complaints submitted to customer support.

2. How We Use Your Information

123apps uses the information collected solely for legitimate purposes that are relevant to the operation of the platform. Your information is used for the following:

Account management: Creating, verifying, and securely maintaining your user account.
Transaction processing: Handles deposits, withdrawals, and all financial transactions in Malaysian Ringgit (MYR) accurately and securely.
Identity verification: Verifies that you meet the minimum age requirement (18 years old) and helps prevent fraud or false identity use.
Legal compliance: Fulfils legal and regulatory compliance obligations, including anti-money laundering requirements.
Customer support: Provides relevant assistance when you reach out to the 123apps support team.
Platform improvements: Analyses aggregated usage patterns to improve user experience and platform functionality.
Communications: Sends account-related notifications, transaction updates, and promotions that you have agreed to receive.

We do not use your information for any purpose unrelated to platform operations without your prior consent.

3. Cookie Usage & Tracking

The 123apps platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored in your device's browser.

Types of Cookies Used

Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
Preference cookies: Saves your language settings and display preferences so you do not need to reconfigure them each time you access the platform.
Security cookies: Helping detect and prevent suspicious or unauthorised activity on your account.
Analytics cookies: Collects aggregated, anonymised usage data to help us understand how users interact with the platform.

You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality — particularly session cookies required for login to work properly.

123apps does not use third-party cookies for advertising or targeted marketing purposes without clear notice to users.

4. Data Storage, Security & Third-Party Sharing

Storage & Security

Your personal information is stored on secure servers protected by multiple layers of security, including data encryption, access controls, and continuous security monitoring. 123apps maintains strict security standards to ensure your data remains inaccessible to unauthorised parties.

Your password is stored in hashed form — meaning your actual password is never saved in a readable format. Sensitive financial information such as bank account numbers is also stored using industry-standard encryption methods.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Sharing with Third Parties

123apps does not sell, rent, or share your personal information with third parties for commercial purposes. Your information may only be shared in the following limited circumstances:

With payment service providers who process your financial transactions — only the information necessary for that purpose is shared.
To the relevant authorities when required by law or a valid court order.
To auditors or professional consultants bound by strict confidentiality agreements.

5. User Rights, Policy Changes & How to Contact Us

Your Rights as a User

As a registered 123apps user, you have the following rights regarding your personal information:

Right of Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email.
Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. You can update certain profile details directly through your account settings after logging in.
Right to Erasure: You may request deletion of your account and personal information, subject to legal requirements to retain certain records (such as financial transaction records) for periods prescribed by law.
Right to Withdraw Consent: You can withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.

Privacy Policy Updates

123apps reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or to their registered email address. Continued use of the platform after changes take effect will be considered your acceptance of the updated policy.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 123apps support team at:

Email: [email protected]

We aim to respond to all privacy-related enquiries within three to seven business days. For general enquiries unrelated to personal data, please refer to the page FAQ us.

Your Data Is Secure

Questions About Your Data or Account?

For general questions about how the platform works, check our FAQ page. If you don't have an account yet and would like to get started with 123apps, register now for free.

FAQ Register Account